Tag Archives: Customer Service

When Self Service is the Best Service

When Self Service is the Best Service

I’m old enough to remember the days when smiling supermarket staff packed my bags at the checkout – and would have been horrified at any attempt by me to pack my own. The bag packers were consideredContinue Reading

When Loyalty Has Its Limits

When Loyalty Has Its Limits

I live in a town blessed with fine cafés – all locally owned and where it’s quite okay to hold business meetings in return for the price of a coffee. Once a week, I head to The Big City where theContinue Reading

The 10 Things in Media Sales You Should Know

The 10 Things in Media Sales You Should Know

The 10 things you need to know in media sales that will set you on the right path to successContinue Reading

Sometimes It Pays To Think Small

Sometimes It Pays To Think Small

Not long ago, I moved to a small country town – population about 16,000 – and set about renovating an old house. The house needed a complete overhaul and I set about recruiting the makeover teamContinue Reading

How’s Your Customer Service Going?

How’s Your Customer Service Going?

Customer service is one of the most important aspects of your job. So how would you rate yours at the moment? Are you providing value?Continue Reading

Do You Look After Your Clients Like These Guys?

Do You Look After Your Clients Like These Guys?

I am a little biased because according to the Lonely Planet travel guides I come from Wellington, AKA the world’s coolest little capital. Sure, I travel all over the world visiting clients in places like Atlanta, Toronto, London, Hong Kong and Sydney, but I choose to come back and live in Wellington, New Zealand. Why?Continue Reading

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