Ask Air New Zealand chief executive Rob Fife how he’s helped recover the airline’s reputation for good service and he’ll tell you it’s the people, not the aircraft, who are its heroes. Fife has urged the airline’s staff to be themselves when on duty, and not be afraid to share their own personalities with customers….
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Identifying the barriers to sales performance is the step to take BEFORE you develop a plan on how to improve it. The first potential barrier is their level of motivation or willingness – do they perceive the value of performing? Unless they have a clear “why” or a “what’s in it for me”, many are…
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