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Category: Customer Service

mindset

Customer Service

0

What’s Your Mindset?

“Sales Are Contingent Upon The Attitude Of The Salesperson, Not The Attitude Of The Prospect” I get to hear good stories from all over the world as to how sales[...]

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5316984585_1e85fce381_b

Customer Service

1

Are You Selling Media, or Telling Stories?

 “Why did God invent writers? Because he loves a good story, and he doesn’t give a damn about words. Words are the curtain we’ve hung between him and our true[...]

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1185769625_1913c27462_b

Customer Service

0

The Most Dangerous Threat to Your Direct Media Sales

I have lots of friends in retail. My partner herself has been a retailer for over 20 years. One of the most frustrating things that can happen to retailers is[...]

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supermarket

Customer Service

1

When Self Service is the Best Service

I’m old enough to remember the days when smiling supermarket staff packed my bags at the checkout – and would have been horrified at any attempt by me to pack[...]

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so many coffee loyalty cards by Nick J Webb via Flickr

Customer Service

1

When Loyalty Has Its Limits

I live in a town blessed with fine cafés – all locally owned and where it’s quite okay to hold business meetings in return for the price of a coffee.[...]

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oldhouse

Customer Service

2

Sometimes It Pays To Think Small

Not long ago, I moved to a small country town – population about 16,000 – and set about renovating an old house. The house needed a complete overhaul and I[...]

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customerservice

Customer Service

0

How’s Your Customer Service Going?

Customer service is one of the most important aspects of your job. So how would you rate yours at the moment? Are you providing value?

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wellingotn

Customer Service

0

Do You Look After Your Clients Like These Guys?

I am a little biased because according to the Lonely Planet travel guides I come from Wellington, AKA the world’s coolest little capital. Sure, I travel all over the world[...]

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talktothehand

Customer Service

0

Are Your Advertisers Pleased to See You?

A friend of mine, who has a dog, told me a story about dogs and their loyalty. He asked me this simple question: ‘If you locked your wife in the[...]

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middleman

Customer Service

0

Is the Middle Man Providing Value?

Gary Vaynerchuck took to his video show on The Daily this morning to talk about Amazon’s shift into publishing, and how it spells the end of the traditional book publishing.[...]

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  • Recent Posts

    • mindsetWhat’s Your Mindset?May 14, 2013
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